Refund policy

Return & Refund Policy

🌿 Returns

• We accept returns within 14 days of delivery.

• Items must be unused, in their original condition, and in the original packaging.

• Due to the handmade nature of our products, slight variations are normal and not considered defects.

• Perishable items (such as herb salts) cannot be returned for hygiene and safety reasons.

💳 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping costs are non‑refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

🔄 Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item, please contact us before sending it back.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

📩 Contact

For any questions about returns or refunds, please reach out to our support team at shop@artisansrepublik.co.za